The best of both worlds personal and online

Flexible online booking system for enhanced service

Offering another option alongside our famed personal service, our new online operation enables you and your company to best use time and travel spend.

You can make an informed choice on itinerary and timing, as all options can be easily compared with a +/- three-day search function.

In addition, any ‘low-cost’ carriers available on business routes are included alongside charter flights for the most accurate and up-to-date information.

Digital accuracy, personal attention

Our consultants actively monitor our booking system, meaning that the convenience of online arrangement works alongside trusted tailored service.
Julie Kay, our sales and account manager, highlights the benefits of the new online capability:

‘Our goal has always been to get to know our clients as best we can so we can offer a truly personal service, so we knew we had to retain this aim online.

‘By personally observing how customers use the booking system, we ensure we’re well informed if direct contact is required.

‘Put simply, the tool works great for people who prefer to logon and take care of booking themselves – but if they do have questions or want to check something, we’ll know exactly what they need.’

Adding value for customers

Of course, this enhanced service delivers more than just satisfactory responses to customer enquiries.

By combining online and personal attention in such flexible fashion, we’re also able to deliver cost savings where possible.

All flights are checked and reviewed before tickets are issued to see if any suggestions by our experts would result in further savings.
As Julie confirms:

‘There’s no better call to receive than one from one of our consultants to say they’ve managed to make a further saving for you.’

Truly tailored corporate travel

Further advantages of the online facility include:

• Ability to add hotels and hotel suppliers along with your corporate rates
• Option to pinpoint your destination and show all hotels in the vicinity
• Ease of booking process typically completed within a couple of minutes
• Individual company travel policies can be added
• Automated approval system can be introduced to tighten control over costs

The wealth of user-friendly features – some added due to customer feedback – is all part of the continual drive to improve service, as explained by Julie:

‘From our point-of-view, it’s all about striving to provide the best for our clients, whether they prefer the convenience of online or the familiarity of personal service.

‘It’s a cliche to say but we really are proud to be able to say we offer the best of both worlds to corporate travel bookers.’

To learn more about Colletts online/offline tool, please email Julie@collettstravel.co.uk to get started.